This FAQ was updated on July 20, 2022.
Vaccine and Masking Policies
Attendees of a season performance who show proof of full vaccination, and attendees of non-season performances (Musical Theatre West, rental events, etc.) who self-attest that they are fully vaccinated, are not required to mask while indoors, although masking is strongly recommended.
Unvaccinated or not fully vaccinated attendees may attend both season and non-season performances, but must wear a mask at all times while inside our building.
Children over the age of 2 who are not vaccinated must wear a mask.
In accordance with guidance from the County of Los Angeles Department of Public Health and CSULB, continued indoor masking is strongly recommended for ALL patrons—regardless of vaccine status. Recommended masks include surgical, N95, KN95, or KF94 masks. Unvaccinated patrons wearing bandanas, scarves, face shield-only protection, or masks with exhalation valves are not permitted in our building. Please revisit our FAQ page prior to attending an event at the Carpenter Center for our latest attendance guidance.
We have upgraded our air filtration system throughout the Center, as well as increased outdoor fresh-air exchange. Along with new signage, sanitation stations, and upgrades to our Cabaret seating, we have installed Plexiglas partitions at all our counters in our lobby. Our facility sanitation continues to follow CDC guidelines, with all frequently touched surfaces being cleaned by approved disinfectants.
The Carpenter Center follows state, city, and campus health guidelines for indoor public gathering and may institute stricter guidelines based on coronavirus conditions. Please check our website and this page for our latest recommendations before arriving for a performance. To easily comply with late-breaking restrictions, you may wish to bring a mask and proof of vaccination or recent negative COVID-19 test with you.
Important: Please do not attend the Carpenter Center if you or anyone in your party has a fever or any other symptom of COVID-19, or has tested positive for COVID-19 within the last two weeks, or has had close contact with anyone suspected or confirmed of having COVID-19 within the past two weeks.
By purchasing a ticket, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting Covid-19.
For the 2022-2023 season, select subscribers and ticket holders will receive announcements by postal mail. We encourage everyone to learn about upcoming performances on our website, by subscribing to our e-mail newsletter, and by following us on social media.
2022-2023 season tickets are now on sale. We announce all ticket sales dates on our website, our e-mail newsletter, and on social media.
Tickets are available for purchase and electronic delivery on our website. Phone orders are available at limited capacity at 562.985.7000. For purchasing tickets for groups of 12 or more, visit the Ticket Office page to learn more. Please note that everyone who enters the theatre, including babes in arms, must have a ticket by order of the State Fire Marshal.
Yes. New series subscriptions are available for a limited time at the beginning of each season.
Dinner availability for our 2022-2023 season cabaret shows will be contingent on COVID conditions. You may be contacted a month before a cabaret performance with updates on dinner availability. Subject to change.
Ticket holders to postponed shows will be notified of a new performance date.
We are only able to issue refunds for shows that have been canceled.
Attendance and Seating
The Carpenter Center is located on the campus of California State University, Long Beach at 6200 E. Atherton St. Long Beach, CA 90815. View directions and parking information. Our Box Office is located along Atherton St, on the side of our building.
The Carpenter Center lobby typically opens one hour prior to showtime. Please give yourself a little bit of extra time to purchase a parking pass if you plan to park in our lot.
Visit our Seating Charts page to view seating charts for the Carpenter Center as well as other on-campus and community venues. You also have the opportunity to view available seating for most events when purchasing a ticket.
Patrons who enter the theatre after the performance begins will be seated at an appropriate time at the back of the theatre, if open seats are available.
To inquire about personal items left at the Carpenter Center, call (562) 985-4274.
Health guidelines in place at the time of a performance will determine the availability of refreshments.
Photography and videography are not allowed during Carpenter Center performances.
We ask that you refrain from bringing large bags or backpacks into the theatre. The Carpenter Center is unable to accomodate and store items during a performance.
Yes. For patrons without a hearing aid, assistive listening devices are available for all performances at no charge at the lobby reception desk. The receivers have an adjustable volume control and can be used with any 3.5mm phone jack-style headset. You may use your personal headset or one we provide. For patrons with a hearing aid, please inquire about our induction loop system rather than a headset. We require a driver's license or similar ID to borrow a listening device.
For a touchless parking experience—and to skip the lines at the parking kiosks—purchase your parking ahead of time using the ParkMobile App. Here's how:
- Download the ParkMobile App on your smart phone.
- On the day of the performance, open the ParkMobile app and purchase a parking permit.
- Select or enter parking zone number 3957 for the Carpenter Center lot, then select your vehicle and form of payment.
- Simply drive into Lot G12, park, and enjoy the performance. No other action is needed after you arrive on campus if parking was purchased ahead of time through the ParkMobile App.
If you'd like to pay for your parking days, weeks, or even months in advance, please visit the ParkMobile website in a browser, select your show, and complete your checkout. Be sure the license plate number you enter is from the vehicle you intend to park in our lot.
You may also use a pay station within Lot G12 to pay for parking using a debit or credit card. The pay station kiosks do not accept cash.
IMPORTANT NOTE: Your vehicle's license plate number will be required when paying. For assistance, please see an attendant in the lot.
Free Events and Educational Opportunities
Rentals and Tours
The Carpenter Center offers Educational Facilities tours for interested educators and students. We also offer tours of our Richard and Karen Carpenter Exhibit, featuring a display of awards and memorabilia of the popular music duo. Learn how to make an appointment for either tour on our Tour page.
Donations and Volunteering
If your question isn’t answered above, you can e-mail us or leave a phone message with our Administrative office at 562.985.4274. For ticket or show-related questions, please leave a message with our Box Office at 562.985.7000. Our response times are currently impacted. We greatly appreciate your patience and understanding. Thank you.