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This FAQ was updated on May 30, 2023.
Please do not attend a Carpenter Center performance if you or anyone in your party has a fever or any other symptom of COVID-19, or has tested positive for COVID-19 within the last two weeks, or has had close contact with anyone suspected or confirmed of having COVID-19 within the past two weeks.
In accordance with guidance from the County of Los Angeles Department of Public Health and CSULB, the wearing of masks in our theatre is now optional. We encourage those concerned about COVID-19 or with underlying medical conditions to continue masking.
The Carpenter Center follows state, city, and campus health guidelines for indoor public gathering and may institute stricter guidelines based on coronavirus conditions. Please check our website and this page for our latest recommendations before arriving for a performance.
By purchasing a ticket, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting Covid-19.
We have upgraded our air filtration system throughout the Center, as well as increased outdoor fresh-air exchange. Along with new signage, sanitation stations, and upgrades to our Cabaret seating, we have installed Plexiglas partitions at all our counters in our lobby. Our facility sanitation continues to follow CDC guidelines, with all frequently touched surfaces being cleaned by approved disinfectants.
Select subscribers and ticket holders will receive announcements by postal mail. We encourage everyone to learn about upcoming performances on our website, by subscribing to our e-mail newsletter, and by following us on social media.
We announce all ticket sales dates on our website, our e-mail newsletter, and on social media.
When on sale, tickets are available for purchase and electronic delivery on our website. Phone orders are available at limited capacity at 562.985.7000. For purchasing tickets for groups of 12 or more, visit the Ticket Office page to learn more. Please note that everyone who enters the theatre, including babes in arms, must have a ticket by order of the State Fire Marshal.
Yes. New series subscriptions are available for a limited time at the beginning of each season.
Yes! You may purchase refreshments in our lobby for enjoyment during a Cabaret performance. Subject to change.
Ticket holders to postponed shows will be notified of a new performance date.
We are only able to issue refunds for shows that have been canceled.
Attendance and Seating
The Carpenter Center is located on the campus of California State University, Long Beach at 6200 E. Atherton St. Long Beach, CA 90815. View directions and parking information. Our Box Office is located along Atherton St, on the side of our building.
The Carpenter Center lobby typically opens one hour prior to showtime. Please give yourself a little bit of extra time to purchase a parking pass if you plan to park in our lot.
Visit our Seating Charts page to view seating charts for the Carpenter Center as well as other on-campus and community venues. You also have the opportunity to view available seating for most events when purchasing a ticket.
Patrons who enter the theatre after the performance begins will be seated at an appropriate time at the back of the theatre, if open seats are available.
To inquire about personal items left at the Carpenter Center, call (562) 985-4274.
Photography and videography are not allowed during Carpenter Center performances.
We ask that you refrain from bringing large bags or backpacks into the theatre. The Carpenter Center is unable to accomodate and store items during a performance.
Yes. For patrons without a hearing aid, assistive listening devices are available for all performances at no charge at the lobby reception desk. The receivers have an adjustable volume control and can be used with any 3.5mm phone jack-style headset. You may use your personal headset or one we provide. For patrons with a hearing aid, please inquire about our induction loop system rather than a headset. We require a driver's license or similar ID to borrow a listening device.
Free Events and Educational Opportunities
Rentals and Tours
The Carpenter Center offers Educational Facilities tours for interested educators and students. We also offer tours of our Richard and Karen Carpenter Exhibit, featuring a display of awards and memorabilia of the popular music duo. Learn how to make an appointment for either tour on our Tour page.
Donations and Volunteering
If your question isn’t answered above, you can e-mail us or leave a phone message with our Administrative office at 562.985.4274. For ticket or show-related questions, please leave a message with our Box Office at 562.985.7000. Our response times are currently impacted. We greatly appreciate your patience and understanding. Thank you.